True or False: All complaints must be submitted in writing.

The statement "All complaints must be submitted in writing" is considered true because formalized processes for submitting complaints typically emphasize the importance of having a documented format. Submitting complaints in writing adds clarity and allows for accurate record-keeping, which is essential for addressing issues appropriately and ensuring that there is a clear, traceable account of what has been raised. It also helps prevent misunderstandings that may arise from verbal communications.

Written complaints serve multiple purposes, including:

1. Documentation: They create a paper trail that can be referred back to throughout the complaint resolution process.

2. Clarity: Written complaints allow for details to be clearly articulated without the nuances that might be lost in verbal communication.

3. Accountability: Having written records makes it easier for management to track trends and patterns in complaints, which can lead to improvements in policies or practices.

While there may be contexts in which verbal complaints are accepted or encouraged, the formal standard typically requires written submissions to ensure proper handling.